STORE POLICY

CUSTOMER CARE

We are committed to providing excellent customer service and a smooth shopping experience.

1. Contact Information
If you have any questions, concerns, or feedback regarding your order, products, or policies, please contact us using the details below:

📧 Email: info@spoorthiaptex.com
📞 Phone/WhatsApp: +91 98866 10454
🕒 Customer Care Hours: [11:00 am to 5:00 am Monday to Friday ]

2. Response Time
We aim to respond to all customer inquiries within 24–48 business hours. During peak seasons or sales, responses may take slightly longer.

3. Order Assistance
Our customer care team can help with:

Order status & tracking
Shipping & delivery queries
Size, fit, and product information
Returns, exchanges, and refunds
Payment-related issues

4. Returns & Exchanges Support
If you wish to initiate a return or exchange, please contact customer care within 07 days of receiving your order. Items must be unused, unwashed, and in original condition with tags intact.

5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery with clear photos. We will arrange a replacement or refund as per our policy.

6. Customer Responsibilities
Customers are responsible for providing accurate shipping details and ensuring availability to receive the order.

7. Feedback & Complaints
We value your feedback and use it to improve our services. Any complaints will be addressed fairly and promptly.

8. Policy Updates
We reserve the right to update or modify this Customer Care Policy at any time without prior notice.

PRIVACY & SAFETY

Your privacy and safety are important to us. This policy explains how we collect, use, and protect your information.

1. Information We Collect

When you shop with us, we may collect the following information:

Name, phone number, email address
Shipping and billing address
Payment details (processed securely via trusted payment gateways)
Order history and preferences

We do not store your card or payment information.

2. How We Use Your Information

Your information is used to:

Process and deliver your orders
Communicate order updates and customer support
Improve our products and services
Send promotional messages (only if you opt in)

3. Information Sharing

We do not sell, trade, or rent your personal information.
Information is shared only with:

Shipping partners (for delivery)
Payment gateways (for secure transactions)
Legal authorities, if required by law

4. Data Security

We take appropriate security measures to protect your personal data against unauthorized access, misuse, or disclosure. Our website uses secure technologies and encrypted payment systems.

5. Cookies

We may use cookies to improve your browsing experience and analyze website traffic. You can choose to disable cookies in your browser settings.

6. Customer Safety

All products go through quality checks before dispatch
Safe and hygienic packaging is ensured
Customer communication is handled securely through official channels only

7. Your Rights

You have the right to:

Access, update, or correct your personal information
Request deletion of your data (subject to legal requirements)
Opt out of promotional communications at any time

8. Policy Updates

This policy may be updated periodically. Changes will be posted on this page.

WHOLESALE INQUIRIE

We welcome wholesale and bulk purchase enquiries from retailers, boutiques, and resellers.

1. Eligibility

Wholesale orders are available for:

Retail stores & boutiques
Online sellers
Corporate or bulk buyers

Minimum order quantities (MOQs) may apply.

2. How to Enquire

For wholesale pricing, catalogues, and availability, please contact us with the following details:

Business / Store Name
Contact Person Name
Phone Number & Email
Location
Products of interest & estimated quantity

Payment Methods

PAYMENT METHODS

Credit / Debit Cards
PAYPAL
Offline Payments